Rouges C, Apartment 4
completion of your booking form and payment of your deposit it is assumed that
you have read and agreed to our Terms and Conditions.
ensure you have read these carefully.
Payments and Deposits
On completion of our booking form, 20% of
the total cost of your accommodation is required to secure your booking. This deposit is non-refundable. The remainder of your payment will be
invoiced to you 6 weeks prior to your holiday. If you make a reservation less
than 6 weeks in advance of your holiday the full amount is due at the time of
booking. Cheques should be made
payable to ‘Mrs R Thomas’ and sent to: 2 Sondes Place Drive, Dorking, Surrey, RH4
3EG. Any payment received automatically
acknowledges and accepts the booking conditions. An additional cheque of £100/120€ is required
as a cleaning deposit.
prices are given in sterling. Should you
wish to pay in euros we have a euro bank account and can accept bank transfers
as a method of payment. We cannot accept
euro cheques. Please ask us for details.
Damage deposit-On your arrival you will be met by our agents in resort, Tignes
Once you have been shown around the property and viewed the
inventory you will be asked to give your credit card details to cover the
damage deposit of £250.00. Charges will
only be made to your card at the end of the letting period when a representative
from Tignes Spirit has viewed the condition of the property.
there is any damage to the property at the end of the rental period and the
cost of which exceeds the damage deposit, then the excess amount will be
invoiced to the tenant/s and settlement is expected within 21 days of invoice.
In the event of you not being able to take
your holiday and therefore no longer requiring accommodation you are required
to inform Mrs R.Thomas in writing as soon as you can at 2 Sondes Place Drive, Dorking,
Surrey, RH4 3EG. We will immediately attempt to re-let the
property for the whole period of the booking. If we are successful in
re-letting the property for the whole period we shall refund all the monies
paid less an administrative charge of £50.00 per booking. If we are unable to re-let the property the following
than 10 weeks prior to your holiday you will forfeit your deposit.
2-10 weeks 50% of your total accommodation costs will be refunded to you.
Less than 2
weeks prior to your holiday you forfeit 100% of your accommodation costs.
A cancellation invoice can be issued to
you for the purpose of claiming any losses from your insurance company.
unlikely event that the property is not available or has been rendered
unsuitable for holiday letting (e.g. water damage/fire damage) on the date
booked we will aim to offer you alternate dates, or a refund of all monies paid.
Your accommodation will be available after
3pm on your day of arrival. You must
vacate the property by 10am on the day of your departure. You will need to advise us of your arrival
and departure times so that we can organise for our agents, Tignes Spirit to
check you in and out of the property.
During your stay at Roche Rouge 4 all
guests must behave in an acceptable manner.
You are expected to obey the rules of the building showing respect for
other residents. We reserve the
right to enter the accommodation at any reasonable time for purposes of
inspection or to carry out necessary repairs or maintenance. If it is felt that your behaviour is
threatening to the property or local residents we reserve the right to cancel
our agreement with you and ask you to vacate the property.
Care of the Property
Clients must take reasonable and proper care of the
property and its contents. This includes
any furniture, pictures, fittings and effects in or on the property, leaving them
in the same state of repair and condition and in the same truly clean and tidy condition
at the end of the rental period. Although you may not be charged for minor
breakages such as glasses and cups, the client is responsible for all damage or
breakages. Tignes Spirit (our agents in resort) will inform us of any breakages
and additional cleaning that may be required and this will be deducted from
your cleaning deposit of £100/120€ required at the time of booking.
Security and safety
event of injury, we accept no liability for accident, injury, loss or damage
sustained by any residents, their family, visitors, vehicles or personal
effects however caused
made every effort to ensure that the property is secure. Building Roche Rouge C has a security code on
the main front door restricting who can enter the building. We cannot accept any liability for any loss
of property or theft from within our premises including the ski locker. It is not recommended that you leave personal
items on the balcony.
event that you mislay or lose a set of keys to the property or ski locker you
will be expected to pay for replacement locks and spare keys in time for the
arrival of new guests.
Number of guests
Rouge 4 sleeps a maximum of 6 adults and 1 baby sleeping in a travel cot. There is space for only 1 travel cot when the
property is full. All guests must be
named on the booking form and clients must not exceed 7 persons at anyone time. Children under the age of 6 are not permitted
to sleep in the top bunk beds for safety reasons.
Right to refuse
proprietors we reserve the right to refuse any booking and in exceptional
circumstances, to cancel, modify or alter arrangements made for the client. We
reserve the right not to accept a booking or refuse entry if any of the booking
conditions are not met, and to order any unauthorised person off the premises.
We do not accept all single sex, stag or hen parties.
Clients are reminded that the Roche Rouge
apartment is non-smoking.
Smoking is not permitted on the
balconies, corridors or entrance ways.
The heating and hot water in the apartment is
controlled within the entire building and cannot be adjusted directly within
our apartment. The temperature is set
for the winter season to ensure a comfortable living space. Tignes being at a very high altitude can have
particularly cold weather so please ensure that you come prepared with warm
clothing. There is usually an abundance
of hot water. Should you need to dry wet
ski clothing for the next day tumble dryers are available in the Lavachet
Pets are not allowed in the property.
In order to make your holiday as stress free as
possible we have a number of baby products available to you during your stay
such as a travel cot (excluding bedding), highchair and a 3 wheeled buggy
(needs to be booked in advance). Please
ask us for more details.
that you find the information on our website useful. We have a number of links and recommendations
to local businesses however we cannot take responsibility for their conduct or
management of their product.
that you have an enjoyable stay at Roche Rouge 4. If you should have any need to complain
please contact us immediately by phone or email, the details of which can be
found on your booking form. If you wait
until your return home it is unlikely that we can investigate the problem once
your hire period has finished.